Terms & Conditions

By accessing or using Import Mart, you acknowledge that you have read, understood, and agreed to the policies described on this page. These Terms & Conditions govern your use of our website, social media platforms, and services.

Import Mart is an online e-commerce platform engaged in the retail sale and distribution of various consumer products including electronics, home decor, kitchen items, baby and educational toys, cosmetics, health care products, pet items, gadgets, gift items, car accessories, office decor, and general merchandise.

• The company sources products from local and international suppliers and sells directly to customers through online platforms.
• Import Mart does not directly import goods but collects products from authorized importers and distributors within Bangladesh.

To access certain features, users may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials, all activities under your account, and providing accurate and up-to-date information. Any unauthorized use must be reported immediately at [email protected].

By using our platform, you agree not to violate any applicable laws of Bangladesh, infringe on intellectual property rights, upload harmful or misleading content, engage in fraud or unauthorized activities, attempt unauthorized access, or misuse the platform for unlawful purposes.

We strive to ensure accurate product descriptions, images, and pricing. However, slight variations may occur. Import Mart reserves the right to update or remove product listings at any time without prior notice.

All orders are subject to confirmation and availability. Import Mart reserves the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraudulent activity.

Payments are processed through secure and authorized payment gateways. Customers must provide accurate billing information. All prices are listed in Bangladeshi Taka (BDT).

Delivery timelines may vary depending on location and product availability. Import Mart is not responsible for delays caused by third-party courier or logistics providers.

All return, exchange, and refund requests are handled in accordance with our official Refund Policy. Certain products may not be eligible for return due to hygiene or usage conditions.

All content, logos, designs, and materials on this platform are the property of Import Mart and are protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

Import Mart shall not be liable for any direct or indirect damages resulting from product use, delivery delays, third-party service failures, technical issues, or unauthorized account access due to user negligence.

We rely on third-party suppliers, payment gateways, and delivery partners. Import Mart is not responsible for their independent policies, actions, or service interruptions.

We reserve the right to suspend or terminate any account without prior notice if there is any violation of these Terms, fraudulent activity, misuse of the platform, or as required by law.

Prices of imported products may vary due to factors such as government taxes, import duties, international market conditions, currency exchange rates, and other related factors. Therefore, product prices are subject to change (increase or decrease) at any time without prior notice. Import Mart reserves the right to update pricing accordingly.

By using our platform, you agree to our Privacy Policy regarding the collection, use, and protection of your personal information.

Import Mart may update these Terms & Conditions at any time. Continued use of the platform after changes indicates acceptance of the updated terms.

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved under the jurisdiction of the courts of Bangladesh.