Return Policy

At Import Mart, we are committed to providing 100% authentic and verified imported products. Each product is carefully inspected before dispatch to ensure quality and originality.

• Returns are not accepted after delivery.
• All products are delivered in original sealed condition.
• Once opened or used, the product cannot be resold.
• For this reason, we are unable to process return requests after delivery.

To ensure full customer confidence:

• Customers are encouraged to contact us before placing an order
• We provide authenticity verification and necessary product information upon request

Our customer support team is available to answer any questions about product specifications, origin, ingredients, or any other details you may need before making your purchase decision.

Import Mart guarantees that all products are genuine, imported, and quality-checked, ensuring a reliable and trustworthy shopping experience.

We source our products exclusively from authorized importers and verified distributors within Bangladesh, maintaining strict quality control standards throughout our supply chain.

In the rare event that you receive a damaged or defective product:

• You must report the issue within 24 hours of delivery
• Provide clear photos/videos of the damaged item and packaging
• Contact our support team immediately at the contact information below
• Each case will be reviewed individually, and we reserve the right to offer a replacement or refund at our discretion

If you receive an incorrect item different from what you ordered:

• Report the discrepancy within 24 hours of delivery
• The item must be in its original sealed, unused condition
• We will arrange for pickup and replacement at no additional cost
• Refunds for wrong items will only be processed if replacement is not available

By placing an order with Import Mart, you acknowledge and agree to this Return Policy. We encourage all customers to review product details carefully and reach out with any questions before completing their purchase.

This Return Policy is subject to change without prior notice. The policy in effect at the time of your order will apply to that specific order. We recommend reviewing this page periodically for any updates.